What is NLP?

2 Chatbots Have A Conversation And It’s Just As Awesome And Weird As You’d Think

But if a bank sees hundreds of calls about its routing number or an e-commerce company gets bogged down with questions about its return policy, those would be great inquiries to deflect to a bot. That way, agents don’t have to waste time responding to the same questions over and over. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex...